1. Introduction
Pathos Panel (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data of our users, panelists, and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
We collect the following categories of personal data:
- Account Information: Name, email address, phone number, company name, and role when you register or are invited to the platform.
- Profile Data: Demographic information, language preferences, and profile photos voluntarily provided by panelists.
- Usage Data: Login timestamps, pages viewed, features used, survey participation history, and interaction patterns.
- Device & Technical Data: IP address, browser type and version, operating system, screen resolution, device type (desktop/mobile/tablet), hardware specifications (CPU cores, memory), network connection type and speed, timezone, language preferences, and a hashed device fingerprint. This data is collected automatically and passively on each session for security, fraud prevention, and quality assurance purposes.
- Financial Data: Reward redemption records and payout information (processed securely via third-party payment processors).
3. How We Use Your Information
- To provide, maintain, and improve our panel management services
- To match panelists with relevant surveys based on profile and preferences
- To process rewards, referral bonuses, and redemptions
- To detect and prevent fraud, abuse, and security incidents
- To communicate platform updates, survey invitations, and promotional materials
- To generate anonymized analytics and reporting for research clients
- To comply with legal obligations and respond to lawful requests
4. Data Sharing
We do not sell your personal data. We may share data with:
- Research Clients: Anonymized or aggregated response data as part of survey deliverables
- Service Providers: Infrastructure partners (Supabase, Vercel), email services (Resend), and payment processors
- Legal Authorities: When required by law, court order, or to protect our rights
5. Data Retention
We retain personal data for as long as your account is active or as needed to provide services. Inactive accounts are flagged after 12 months and data is anonymized after 24 months of inactivity, unless legal obligations require longer retention.
6. Your Rights
Depending on your jurisdiction, you have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for data processing
- Request data portability
- Object to automated profiling
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at privacy@pathospanel.com.
7. Security
We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest, role-based access controls, audit logging, and regular security assessments. See our Security page for details.
8. Contact Us
For privacy inquiries, contact our Data Protection Officer at privacy@pathospanel.com or write to us at Pathos Panel, Toronto, Ontario, Canada.